Insight and Analysis

Sheila McGee-Smith has been one of the featured bloggers on No Jitter since its inception as VoIP Loop almost ten years ago. Her posts are published several times a month, providing insight, analysis and her unique perspective on the trends and vendor offerings in the customer experience and enterprise communications space.

Featured NoJitter.com Blogger

Top Contact Center Stories of 2016, January 03, 2017

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The New Genesys: Juggling AWS and Azure December 07, 2016

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Salesforce LiveMessage: From Notifications to Conversations December 13, 2016

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inContact and NICE: Post-Acquisition Plan Unveiled October 17, 2016
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Five9 Gets Smart on Customer Journey August 17, 2016

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Building on Breeze, Avaya Announces Oceana June 6, 2016

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Verizon, eLoyalty & Cisco Deliver Cloud Contact Center April 18, 2016
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Read more of Sheila’s posts on NoJitter.com

Featured Guest Blogger

Ms. McGee-Smith works with individual companies to create guest blogs to appear on corporate websites. These posts provide a customized, outside-in perspective on the industry trends and directions impacting the customers and prospects for particular product or service.

Why Agents Hate Coming to Work
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Exploring the Link Between Customer Experience and Agent Experience
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People First: Omnichannel for Customers AND Agents
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Customer Journey Management – Q&A with Sheila McGee-Smith
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Getting Ready for Contact Center 2020
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Millennials in the Contact Center
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Why Cloud, When TCO Analysis Doesn’t Always Favor Cloud?
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