About Us

Sheila McGee-Smith
President and Principal Analyst

Sheila McGee-Smith, the founder of McGee-Smith Analytics, is a leading communications industry analyst and strategic consultant focused on the contact center and unified communications marketplaces.

She has a proven track record of accomplishment in new product development, competitive assessment, market research, and sales strategies for communications solutions and services.

Ms. McGee-Smith works on a daily basis with both solution providers and enterprises. Her insight helps them develop strategies to meet the escalating demands of today's consumer and business customers.

Ms. McGee-Smith has spent over twenty years in the telecommunications industry, including 12 years with The PELORUS Group, most recently as Director, Call Center and Operator Services. Her professional accomplishments include:

Author of multi-client market research studies in the areas of contact centers and customer relationship management published, by The PELORUS Group.
Frequent speaker at contact center and operator services conferences, user group meetings and sales meetings.
Strategic consultant to companies ranging from the Fortune 100 to start-ups assessing the competitive environment for telephony products and services, including custom research reports, sales force training and white papers.
Quoted authority on news and trends in the communications market.

Prior to joining The PELORUS Group, Ms. McGee-Smith held sales management, market research and product management positions at AT&T, Timeplex and Dun & Bradstreet. She received a bachelor's degree, cum laude, from Barnard College, Columbia University, majoring in psychology and an MBA, awarded with distinction, majoring in marketing and management information systems from the Kellogg Graduate School of Management at Northwestern University.


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