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Contact Centers and CRM
- Oracle, Aspect team up for call center integration, Computer World, April 10, 2002.
- In CRM, is the Role of Systems Integrators Growing or Shrinking? Customer Support Management, July 2001.
- Interactive Intelligence and Astute Sign OEM Agreement, November 6, 2000,
- CRM And Call Centers Get Together, Information Week, September 4, 2000.
- Lucent Spin-Off Partners With Siebel For CRM, Information Week, July 3, 2000.
- Customers benefit from bonding of applications and infrastructure, InfoWorld, July 24, 2000.
- Nortel unveils business-to-business unit, Andersen alliance, InfoWorld, March 28, 2000.
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