Contact Center and IP Contact Center

• Avaya, Extreme to jointly deliver converged IP products, November 04, 2003, Computerworld.
• Sales Boom for Infant Do-Not-Call Industry, Firms Help Telemarketers Avoid Errors, Washington Post, October 30, 2003.
• Call Centers Build on IP, July 07, 2003, Computerworld
• Cisco Introduces Next-Generation of IP Communications Solutions For The Contact Center, February 2003.
• CRM at the Crossroads, Operations & Fulfillment, February 2003.
• Contact Center Migration, IQ Magazine, November-December 2002.
• Aspect Communications Extends Powerful Analytical Software to Avaya and Nortel Environments., October 22, 2002
• Siemens HiPath ProCenter Puts the Power of Multimedia Into the Hands of Contact Center Managers, August 19, 2002.
• Concerto Software Wins Best of Show Award at ICCM; Unified CIM Solution Recognized for Multimedia Contact Management and Desktop Automation, August 14, 2002.
• Unleash the Power of 1 to 1 Customer Contact, August 13, 2002.
• Rockwell FirstPoint Contact aims for major impact in SMB contact center market with channel-friendly solution, May 14, 2002.
• VOIP to be front and center at Networld+Interop, Computer World May 6 2002.
• Experts Corner: Small Call Centers Enter the Contact Center World, April 2002.
• Editorial: Technologies 2002: Whats Now and Wow?!, ICCM Weekly, February 2002.
• Aspect Communications IP Contact Suite Wins Best of Show, August 15, 2001.
• Customers benefit from bonding of applications and infrastructure, InfoWorld, July 24, 2000
• Dictaphone Will Bundle 3-dVﾙ Data Mining With da Vinciﾙ Recording Systems, January 24, 2000.
• Lucent Technologies leads U.S. call center market in revenue and agent positions, September 23, 1999.
• Nortel routes e-mail into the call center queue, Network World, February 23, 1998.

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