Research Studies




	Multi-client reports published by The PELORUS Group: Operator Services: Opportunities in an Internet Economy, July 2000 CRM: A New Call Center Paradigm, October 1999 Call Centers in the Multimedia Era, September 1998 Operator Services: New Markets, New Products, New Providers, May 1997 Computer Telephony Integration: The Next Five Years, September 1995 Call Centers: Network Challenges to CPE Solutions, October 1994 U.S. Wireless Markets, August 1993 Call Centers: The Next Five Years, August 1992


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