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Speaking Engagements Include:
- Interactions 2002, InterVoice-Brite User Meeting, October 2002, Orlando, FL.
- ICCM Conference, Chicago, IL, July 2002.
- eOn Communications User Meeting, Marietta, GA, June 2002.
- Rockwell FirstPoint Contact Customer Seminar Series, March 2002.
- Call Center and CRM Solutions, Dallas, TX, January 2002.
- JUST-US (Joint Users of Siemens Technology - United States) 2001 Annual Conference, Orlando, FL, April 2001.
- InterVoice-Brite User Group Meeting, October 2000, Orlando, FL
- Operator Services 2000, PELORUS Group, San Diego, TX, September 2000
- Davox User Group Meeting, June 2000, New Orleans, LA
- The Contact Center and Beyond, PELORUS, New Orleans, LA, May 2000
- Siemens ICN International Distributors Conference, January 2000
- Nortel Operator Services User Forum, May 1999, Miami, FL
- Call Center Solutions, May 1998, Amsterdam, The Netherlands
- Voice Europe, October 1997, London, UK
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