Previous custom research projects have included:

• eBusiness White Paper, March 2000
• IP ACD:  Market Overview, January 2000
• The Future of Central Office-Based ACD, July 1997
• RBOC Entry into the Call Center Market, January 1997
• Network-Based Call Center Services, September 1996
• Speech Recognition Technology Assessment, August 1996
• Siemens as a Global Competitor, August 1996 .

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