In the News

Sheila McGee-Smith is recognized as an industry thought leader. She is often asked for her opinion on trends, industry news and more. See how McGee-Smith Analytics is cited as an expert by solution providers and the media alike.

Articles

The 2016 CRM Service Leaders
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Interactive Intelligence Bets Its Future On The Cloud
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The 2016 CRM Service Leaders: Interactive Voice Response
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Press Releases

8×8 Breaks New Ground in Contact Center with Powerful Analytics
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Five9 Joins Industry Thought Leaders at Enterprise Connect to Discuss the Business Case for Cloud Technologies
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LiveOps Cloud Advocates for Contact Center Modernization at Enterprise Connect 2016
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Rethinking the Customer Experience’ Altivon Seminar Series
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