Cloudy in the Contact Center...Why Now? No Jitter Blog. Read the blog >>

Avaya overhauls contact center suite, includes Nortel functionality. TechTarget.com. Read the article >>

Market Leaders: Speech Self-Service Suite. Speech Technology Magazine. Read the article >>

Market Leaders: Professional Services. Speech Technology Magazine. Read the article >>

Work Smarter: LiveOps. Wired.com. Read the article >>

The 2010 CRM Service Awards: Service Leaders -- Interactive Voice Response. DestinationCRM.com. Read the article >>

The 2010 CRM Service Awards: Service Leaders -- Contact Center Infrastructure. DestinationCRM.com. Read the article >>

Remember Me? - IVRs can - or at least should - develop memories when it comes to past and pres9nt interactions. Speech Technology Magazine. Read the article >>

As streaming video use heats up, a solid business case is key. TechTarget.com. Read the article >>

A SIP in time for bank clients. ComputerWorld UK.
Read the article >>

LiveOps Makes Play for Enterprise Contact Centers. DestinationCRM.com. Read the article >>

Interactive Intelligence Ups Its IQ with Process Automation. DestinationCRM.com. Read the article >>

Avaya Takes a Fresh Look at the Midmarket. DestinationCRM.com. Read the article >>

Avaya Wants to Up Virtual Agents' Ante. DestinationCRM.com. Read the article >>

Tellme Shouts Out a New Aspect to Contact Center Offerings. DestinationCRM.com. Read the article >>

8 Enterprise Strategies That Stick. DestinationCRM.com. Read the article >>

Presence Management in the Contact Center: What's the Holdup? DestinationCRM.com. Read the article >>

Goodbye to CTI, Hello to Unified
Aspect White Paper. Read the white paper >>

Humana Military Healthcare Services Case Study
SpanLink Communications Case Study. Read the case study >>

Aspect to Deliver Small- to Mid-Size Turnkey Contact Center Product Built for Microsoft Lync. Read the press release >>

Alcatel-Lucent Genesys iCFD at G-Force Melbourne. Read the press release >>

CSC Expands Unified Communications with Avaya Agile Communication Environment. Read the press release >>

Nortel Provides On-Demand Access to Cloud-Based Real-Time Applications. Read the press release >>

New Avaya one-X Agent Helps Businesses Boost Productivity and Efficiency of Virtual Customer Service Operations. Read the press release >>

Aspect Strengthens Customer-Company Interactions with New Unified Communications Capabilities. Read the press release >>

Mitel, Sun Deliver Converged Voice and Data Applications. Read the press release >>

Etisalat Egypt Selected as Global Innovator in Fourth Annual Genesys Customer Innovations Awards.
Read the press release >>

Leading Industry Analysts Select Top Eight Customer Service Innovators in Fourth Annual Genesys Customer Innovations Awards. Read the press release >>

LiveOps Announces the Availability of Its Spring 09 On-Demand Contact Center Platform. Read the press release >>

Genesys Acquires Conseros. Read the press release >>

Top Avaya Executive Dave Johnson named CEO of Jenne Distributors. Read the press release >>

Microsoft and Aspect Form Global Strategic Alliance. Read the press release >>

Telecom Junkies Podcast Series - The Voice Report
The New OpenScape: Siemens Revisits UC. Listen to the podcast >>

VoiceCon Spring 07: UC's Wild Ride Listen to the podcast >>

Nortel & Microsoft Unite on Unified Communications Listen to the podcast >>