McGee-Smith Analytics is a noted speaker, leading live and web-based sessions for solutions providers, end user groups and the industry at large.

2011: What Every Contact Center Should Know, and How to Plan for It View the upcoming webinar overview >>

Enterprise Connect 2011 View the program >>

The Value of Blending eServices & the Contact Center View the webcast >>

2010 VoiceCon Orlando View the program >>

2010 Interactive Intelligence Global Partner Conference View the program >>

2009 Interactive Intelligence Global Partner Conference View the program >>

2009 Dreamforce View the program >>

2009 Alcatel-Lucent Enterprise Forum, Paris View the program >>

Creating Centers of Excellence Download the webinar (wmv 60 mb) >>