News Archive

Articles


NICE and IBM’s Big Data Customer Experience Play
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Cisco Collaboration Summit: Interview with CTEO Susie Wee
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Exchange and OCS R2 Pave the Way for Lync in the Contact Center
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Avaya at Oracle Openworld
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The New, New, New Aspect?
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Genesys Connect Announced at Dreamforce
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Vertical’s Singular Licensing: UC for Everyone
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The 2012 Market Leaders [Speech Technology]
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12 Analysts to Watch: Future of the Call Center and Customer Service
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Destination CRM: The 2012 Service Leaders
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Avaya forks out £146 million for Radvision
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Avaya giving UC line a video boost with $230M Radvision Buyout
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Avaya’s future being formed in the valley
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Cloudy in the Contact Center…Why Now? No Jitter Blog.
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Avaya overhauls contact center suite, includes Nortel functionality. TechTarget.com.
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Market Leaders: Speech Self-Service Suite. Speech Technology Magazine.
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Market Leaders: Professional Services. Speech Technology Magazine.
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Work Smarter: LiveOps. Wired.com
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The 2010 CRM Service Awards: Service Leaders — Interactive Voice Response DestinationCRM.com
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The 2010 CRM Service Awards: Service Leaders — Contact Center Infrastructure. DestinationCRM.com
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Remember Me? – IVRs can – or at least should – develop memories when it comes to past and pres9nt interactions.Speech Technology Magazine
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As streaming video use heats up, a solid business case is key.TechTarget.com
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LiveOps Makes Play for Enterprise Contact Centers.DestinationCRM.com
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Interactive Intelligence Ups Its IQ with Process Automation.DestinationCRM.com
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Avaya Takes a Fresh Look at the Midmarket. DestinationCRM.com
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Avaya Wants to Up Virtual Agents’ Ante. DestinationCRM.com
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Press Releases


Aspect Brings Social Media into the Contact Center.
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McGee-Smith Analytics Releases Report
Contact Center Applications for Microsoft Lync: A Reseller View of the Market.

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TMCnet Contact Center Solutions Week in Review.
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Interactive Intelligence to Host “Best Practices for Evaluating a Contact Center Solution” Web Event.
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Interactive Intelligence Global Customer and Partner Conference Draws More than 1,500 Attendees.
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CRM Magazine Names Interactive Intelligence its 2012 Contact Center Infrastructure Service Leader Winner.
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Aspect to Deliver Small- to Mid-Size Turnkey Contact Center Product Built for Microsoft Lync.
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CSC Expands Unified Communications with Avaya Agile Communication Environment.
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New Avaya one-X Agent Helps Businesses Boost Productivity and Efficiency of Virtual Customer Service Operations.
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Aspect Strengthens Customer-Company Interactions with New Unified Communications Capabilities.
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Mitel, Sun Deliver Converged Voice and Data Applications.
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Leading Industry Analysts Select Top Eight Customer Service Innovators in Fourth Annual Genesys Customer Innovations Awards.
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